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Click here for Answers to Frequently Asked Questions

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    General Frequently Asked Questions

    Back in the day, car washes used to utilized heavy nylon brushes that would clean well, but also leave behind small swirl marks in the paint requiring a detail to get them out. Today’s car washes are not your fathers car washes. We utilize Neo-Glide foam and microfiber cloth, both of which don’t scratch or retain any solids in them. A modern friction car wash is far better for your paints finish than a Touch-Free or touchless wash.

    Touch-free car washes rely on harsh chemicals to clean your vehicle. The anology we like to use is, as follows.

    Imaging your hands are dirty, no friction means no rubbing them together so would you prefer to have harsh chemicals applied to your hands to remove the grime and probably a few layers of skin in the process, or would you prefer to use gentle cleansers and light friction to wash away the dirt?

    Unfortunately being in New England, our roads see a lot of abuse and debris throughout the seasons. Sand, potholes, leaves, etc, all seem to be flung at our cars finish. Even the most cautious drivers will still experience small blemishes and hairline scratches due to these driving conditions. The best solution to remove these is a detail service utilizing high speed buffing and compound. All of our detailers are Simoniz Trained and will provide the best quality service using only the best Simoniz and Ardex detailing supplies.

    We have a disclaimer in place to both protect our customers and ourselves.

    All damage must be observable and repeatable. 

    If you think we scratched your car, we will gladly photograph your vehicle and then put it through the wash again to see if there is any equipment malfunctioning.

    Back in the day, car washes used to utilize heavy nylon brushes that would clean well, but also leave behind small swirl marks in the paint requiring a detail to get them out. Today’s car washes are not your father’s car washes. We utilize Neo-Glide foam and microfiber cloth, both of which don’t scratch or retain any solids in them.

    Unfortunately being in New England, our roads see a lot of abuse and debris throughout the seasons. Sand, potholes, leaves, etc, all seem to be flung at our cars finish. Even the most cautious drivers will still experience small blemishes and hairline scratches due to these driving conditions. The best solution to remove these is a detail service utilizing high speed buffing and compound. All of our detailers are Simoniz Trained and will provide the best quality service using only the best Simoniz and Ardex detailing supplies.

    We do offer it as an express detail service packaged with an Express Hand Wax. As a friction conveyor wash, we are not set up to efficiently hand wash cars like some of the conveyor hand washes around. Because of this, it takes us a bit more time and we package it with an additional service to really make it shine. Pricing is based on vehicle, so please visit your nearest location so we can inspect the vehicle and provide a price for you.

    We purchase all our equipment from one of the premier car wash manufacturers in the world. It is designed to safely wash all types of vehicles. Although many people disregard our disclaimers, which are posted throughout our sites and numerous times before entering our wash tunnels, and safely wash their vehicles regularly we are not responsible for any off the following items.

    • Antennas or Side Mirrors

    Antennas that lower will break if not lowered, we can not be held responsible with being expected on knowing how to lower antennas on all makes or models. Other antennas can also vibrate loose or not be seated properly from regular driving which can cause them to break in our car wash. Please make sure your antennas are screwed in before visiting the car wash. Many vehicles have should have their mirrors folded in before entering the car wash, due to many different makes and models, varying ways to fold them in, and automatic mirrors, this is the customers responsibility to fold them in.

    • Moonroof, Sunroofs, Glass or Bug-shields

    We are not responsible for moonroofs & sunroofs, being left open. We will do our best to catch it if we can, but you are coming to a car wash, it is your responsibility to close all windows. If there are previous cracks or chips in your glass it could be impacted by the sudden temperature change of our water hitting the glass, therefore we are not responsible for any glass damage. There is nothing in our car wash that could cause any type of damage to the glass unless there was preexisting damage.

    • Luggage, Bike, or Roof Racks

    These racks have lots of nooks and crannies and are not designed to safely go through car washes. The manufacturers of these racks specifically say not to go through car washes. Any damage caused to the rack or from the rack to your vehicle will be your responsibility.

    • Loose, Broken, or Previously Damaged Parts.

    If screws, clips, moulding, body parts, etc are previously damaged then it gives our equipment a place to get where it doesn’t belong. This is not our responsibility because if the parts were in proper condition our car wash would not cause more damage.

    • Wipers

    Wipers must be shut off by the vehicles owner. Automatic wiper blades will get caught in our equipment and damage your vehicle and our equipment. Customers should never turn on wiper blades inside the car wash as it can damage their vehicle and our equipment.

    • Non-Factory Installed Items

    Many people like to add items to their vehicle to make it theirs. Due to the varying quality aftermarket parts, installation, etc. We are not responsible for any items on your vehicle that was not installed at the factory, including dealership installed parts.

    • Any Parts Blown Off by Water Pressure or Dryers

    Our equipment is specced by a healthy margin to safely wash all vehicles. If our water pressure or blowers blow anything off it is due to one of the above items and not our responsibility.

    • Any damage to vehicle over 10 years old or 100,000 miles

    Your vehicle make look as good as the day you drove it off the lot, but due to general wear and tear of driving and time, there maybe many unseen items that diminish the integrity of your vehicle such as missing clips, screws, rust, etc which could cause damage if it goes through our car wash.

    • Customers must pre-clean all open pickup beds, close all windows, sunroof, moonroof, fold in mirrors, disengage alarms and turn off wipers.

    Any damage caused to your vehicle or other customers vehicles due to disregarding this statement is your responsibility.

    • Due to unknown and varying vehicle conditions, we are responsible only for OBSERVABLE and REPEATABLE car wash malfunctions.

    We wash 100,000’s of cars a year at our car washes safely. It feels great to step back after getting your car wash to see it shiny and clean and nothing is worse than stepping back to look at your clean car and seeing a new scratch or dent that you hadn’t seen before. We buy the best equipment available to safely wash vehicles, neither us or the car wash equipment manufacturer would be in business very long if our equipment damaged vehicles. But taking our word that the scratch or dent was there before can be tough as it is only now that you are seeing it.  We know it is most likely that it was covered in dirt or perhaps you haven’t had the chance to step back to inspect your vehicle in awhile. Thats why we will always ask to photograph your car and then re-run it through the car wash again to see if we can observe any equipment malfunction or new damage. If we can not observe any new damage or equipment malfunction, then unfortunately it was preexisting and we are not responsible.

    No, we are an express oil change. You can just drive into any of our convenient locations and we complete most oil changes in about 10-20 minutes depending on services and the type of vehicle you have.

    Unlimited Frequently Asked Questions

    Using your Unlimited membership is fast and easy. Simply pull into the members-only lane and your license plate is automatically scanned for quick, convenient, drive-through access.
    Online account management is the quickest and most convenient way to make updates to your membership. Simply click on the members link at the top of your page or here to update your info.
    Your membership is billed monthly and the day you sign up becomes your anniversary date for each consecutive month you’re a member. No hassle and the convenience of no-pay visits every time you wash.

    Unlimited memberships are for one vehicle only and your license plate is each member’s unique identifier. We also link a photo of your vehicle to each plate so we can minimize plate-swapping and keep our prices competitive. Dealer plates are not allowed to be a member of our unlimited wash program.

    Yes, your plan is valid at all Platinum Car Wash locations.

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    Join The 1000’s of Happy Members

    Keep your ride pristine & your wallet happy! Sign up for our Unlimited Car Washes now!

    Join The 1000’s of Happy Members

    Keep your ride pristine & your wallet happy! Sign up for our Unlimited Car Washes now!

    QUICK
    Members-only lane gets you in and out fast!

    EASY
    Come as often as you’d like and keep your car shiny!

    CLEAN
    State of the art equipment and SIMONIZ chemistry

    PAYS FOR ITSELF
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